thanks for the reply. I have read the plan from the links you sent me
as as you also said you have not answered my questions
and neither do those documents.
In the light of recent developments
with customers resorting to raising money
so that they can take you to court
i would like to highlight yet again
my most important concern :
what happens in 'exceptional circumstances'
when there is no second member of staff on the train
and something happens to the driver
due to his own health, or a falling log, or a terror attack .
surely there is nobody else on board to alert other trains in the network
that they need to stop or else risk crashing into my train ...
why is it difficult for you to answer this transparently ?
also another matter has come to light since you wrote to me.
A conductor informed me
that under the new system,
wheelchair bound customers
would have to book a day in advance of their journey
an outdated system that had been abolished
and would mean great hardship for them
as they cannot see how they feel on the day of travel
or what the weather is like.
probably i will not get a straight answer to either of these simple matters
and i anticipate another evasive reply from you
and how dare you insinuate that i lack patience !
i waited weeks for your replies
and like everyone else, i am fed up with the service !
yours sincerely
No comments:
Post a Comment
Note: only a member of this blog may post a comment.